16. DESCRIPTION OF IT SERVICES AND PRICING

a. Description of Services

1. Commercial Job Title: Program Manager

Minimum/General Experience:
A minimum of seven years experience in management of programs with direct experience in information management and information technology. A minimum of four years experience at a supervisory level.

Functional Responsibility:
The Program Manager (PM) is a senior manager responsible for coordinating the management of all work performed under this contract. The PM is ultimately responsible for coordinating the efforts of subcontractors, team members, vendors, etc. The PM shall act as the central point of contact and shall have the full authority to act for the Contractor in the performance of the required work and services under all task orders. The PM works independently on all phases of performance, including contract management, project/task order management, coordination of resource needs, coordination with corporate resources and management, and has direct accountability for the technical correctness, timeliness and quality of deliverables. The PM shall have broad and deep knowledge of business administration, and human resource management and shall have excellent oral and written communications skills.

Minimum Education: Bachelors’ Degree in Business Administration, Computer Science, or related field.

2. Commercial Job Title: Software Engineer

Minimum/General Experience:
A minimum of six years experience in the design and development of information systems. A minimum of three years experience in the practical application of information engineering tools, processes and methodologies in a systems environment.

Functional Responsibility:
Application of multiple information engineering tools, processes and methodologies, including the application of automation resources as applied to information systems.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Four years additional experience may be substituted for Bachelor’s Degree.

3. Commercial Job Title: Network Engineer

Minimum/General Experience:
A minimum of four years practical experience, including: ability to plan, design, implement, manage, and supervise communications networks and related infrastructures.

Functional Responsibility:
Conducting and supervising system analysis and feasibility studies on current and future systems; the design, development and implementation of the communications infrastructure, including, but not limited to, user support and systems administration, and IT network configuration. The Network Engineer will conduct briefings regarding current or planned communications efforts and techniques.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years additional experience may be substituted for Bachelor’s Degree.

4. Commercial Job Title: Senior Computer Programmer

Minimum/General Experience:
A minimum of four years experience in the development, modification or maintenance of information systems, of which at least two years must have been spent as a team leader of a group of programmers. Knowledge of two or more high order languages is required.

Functional Responsibility:
Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts. Translates detailed design into computer software. Tests, debugs and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency. Provides technical direction to lower level programmers to ensure program deadlines are met.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years additional experience may be substituted for Bachelor’s Degree.

5. Commercial Job Title: Senior Systems Analyst

Minimum/General Experience:
A minimum of five years experience in the development and analysis of programs and system functional requirements.

Functional Responsibility:
Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Exercises analytical techniques when gathering information from users, defining work problems, designing a system of computer programs, and developing procedures to resolve the problems. Prepares detailed specifications from which programs will be written. Develops and modifies complex systems and develops subsystems to enhance the overall operational system. Analyzes and revises existing system logic difficulties and documentation as necessary. Analyzes methods of approach. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications for programs, resolves processing problems, coordinates work with programmers, and orients users to new systems.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years additional experience may be substituted for Bachelor’s Degree.

6. Commercial Job Title: Systems Analyst

Minimum/General Experience:
A minimum of two years experience in systems support or maintenance planning/analysis tasks involving preparation of technical documentation and data analysis of functional process areas.

Functional Responsibility:
Under general direction, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications for programs, resolves processing problems, coordinates work with programmers, and orients users to new systems.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years additional experience may be substituted for Bachelor’s Degree.

7. Commercial Job Title: Computer Programmer

Minimum/General Experience:
Knowledge of one or more high order languages.

Functional Responsibility:
Maintain and update assigned programs and assist in the development of new modules under the guidance of a more senior programmer. Tests, debugs and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years experience may be substituted for Bachelor’s Degree.

8. Commercial Job Title: Technical Data Specialist

Minimum/General Experience:
A minimum of one year of experience with technical data pertaining to problem analysis and project documentation. Ability to research, analyze and compile written materials or graphics in the generation of technical documentation is also required.

Functional Responsibility:
Researches, writes, edits, and proofreads technical data for use in documents or sections of documents such as manuals, procedures, specifications, special reports, and any other customer deliverables and documents. Ensures technical documentation is accurate, complete, meets editorial and client specifications and adheres to standards for quality, graphics, coverage, format, and style. Assists in establishing style guidelines and standards for texts and illustrations. Excellent written communication skills are required.

Minimum Education: High school diploma or equivalent.

9. Commercial Job Title: Network Technician

Minimum/General Experience:
A minimum of two years practical experience as a Network Technician.

Functional Responsibility:
Assist in the maintenance of start-of-the-art voice and data communications networks. Responsible for assisting in the implementation of the communications infrastructure.

Minimum Education: High school diploma or equivalent.

10. Commercial Job Title: Administrative Assistant

Minimum/General Experience:
A minimum of three years practical experience as an Administrative Assistant.

Functional Responsibility:
Ability to perform a variety of administrative tasks as well as assist the Project Manager and contract technical staff in ad hoc administrative tasks and IT efforts as required.

Minimum Education: High school diploma or equivalent.

11. Commercial Job Title: Word Processor

Minimum/General Experience:
A minimum of two years practical experience in technical typing.

Functional Responsibility:
Ability to prepare a variety of technical and administrative documents. Must be familiar with providing IT support, have the ability to manipulate electronic text, and be proficient in the use of a variety of software applications.

Minimum Education: High school diploma or equivalent.

12. Commercial Job Title: Principal Consultant

Minimum/General Experience:
A minimum of eight years experience in programs with direct experience with information management and information technology programs. A minimum of two years experience at a supervisory level.

Functional Responsibility:
Oversees various tasks of a highly complex nature. Responsible for assembling the task team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the task’s milestones and final acceptance. Must be familiar with the systems scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team. Monitors each assigned task, implements and assures adherence to task level quality and methodology standards, and keeps the Program Manager abreast of all problems and accomplishments. Anticipates problems and works to mitigate the anticipated problems. As a task leader, provides technical direction for the complete task effort. Reviews and evaluates work of subordinate staff and prepares performance reports. May serve as a technical authority for a particular task area. Interacts with client management personnel. Prepares activity and progress reports regarding all assigned tasks. Reports in writing and orally to company and client representatives.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Four years additional experience may be substituted for Bachelor’s Degree.

13. Commercial Job Title: Senior Consultant

Minimum/General Experience:
A minimum of six years direct experience with information management and information technology programs.

Functional Responsibility:
Establishes system information requirements using analysis in the development of enterprise-wide or large scale information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. As appropriate, ensures these systems are compatible and in compliance with the standards for open systems architectures - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Analytically and systematically evaluates problems in work flows, organization, and planning and develops appropriate corrective action. Provides daily supervision and direction to staff.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years additional experience may be substituted for Bachelor’s Degree.

14. Commercial Job Title: Consultant

Minimum/General Experience:
A minimum of three years direct experience with information management and information technology programs.

Functional Responsibility:
Responsible for the effective development and implementation of programs to ensure that all information systems products and services meet minimum company standards and end-user requirements. Administers the change control process for zero defects software development. Responsible for configuration management of requirements, design, and code. Administers problem management process including monitoring and reporting on problem resolution. Ensures adequate product testing prior to implementation. Coordinates with users and systems development personnel on releases of software. May supervise lower level personnel. Must have demonstrated capability for oral and written communications.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years additional experience may be substituted for Bachelor’s Degree.

15. Commercial Job Title: Principal Analyst

Minimum/General Experience:
A minimum of eight years experience in the development, modification or maintenance of a management information system. A minimum of four years experience at a supervisory level.

Functional Responsibility:
Highly specialized in one or more phases of systems engineering and development. Acts independently under general direction. Advises technical personnel on the conceptualization, development, and implementation of a broad range of information systems issues, including hardware/software integration, compatibility and multiple platforms. Performs feasibility analysis on potential future projects to management. Plans strategies for improvement of information systems and services. Communicates current innovations and trends in information systems development to technical staff. Prepares justification for selection of new technology. May serve as the chief architect for complex information systems development. Designs and develops proposed solutions to business problems and client requirements. Performs high-level system analysis and directs technical strategy for accomplishing new objectives. Maintains knowledge of current systems and system development actions and analyzes for data redundancies and system/program overlap. Responsible for task completion.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Four years additional experience may be substituted for Bachelor’s Degree.

16. Commercial Job Title: Senior Analyst

Minimum/General Experience:
A minimum of five years experience in the development, analysis and system functional requirements.

Functional Responsibility:
Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Exercises analytical techniques when gathering information from users, defining work packages, designing a system of computer programs, and developing procedures to resolve the problems. Prepares detailed specifications from which programs will be written. Develops and modifies complex systems and develops subsystems to enhance the overall operational system. Analyzes and revises existing system logic difficulties and documentation as necessary. Reviews task requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications for programs, resolves processing problems, coordinates work with programmers, and orients users to new systems.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Four years additional experience may be substituted for Bachelor’s Degree.

17. Commercial Job Title: Analyst

Minimum/General Experience:
A minimum of two years experience.

Functional Responsibility:
With limited direction, carries out procedures to ensure that all information systems products and services meet company and client standards and end-user requirements. Thoroughly tests software to ensure proper operation and freedom from defects and/or supports testing as a witness to testing requirements. Organizes and maintains all quality assurance documentation. Performs work flow analysis and recommends quality improvements. Researches, writes, edits, and proofreads technical data for use in documents or sections of documents. Excellent verbal and written communication skills are required.

Minimum Education: Bachelors’ degree in a Computer Science, Engineering, or Mathematics, or related field. Two years additional experience may be substituted for Bachelor’s Degree.

18. Commercial Job Title: Production Specialist

Minimum/General Experience:
A minimum of two years experience with technical data pertaining to project documentation.

Functional Responsibility:
Assignments are routine to somewhat complex in nature and work parameters are typically well defined. Maintains files, records, and chronologies of activities. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. Serves as the first point of contact for troubleshooting such applications.

Minimum Education: High school diploma or equivalent.

19. Commercial Job Title: Admin/Clerical Assistant

Minimum/General Experience:
A minimum of two years practical experience as an Administrative Assistant.

Functional Responsibility:
Ability to perform a variety of administrative tasks as well as assist the Program Manager and contract technical staff in ad hoc administrative tasks and IT efforts as required.

Minimum Education: High school diploma or equivalent.

 

Resumes shall be provided to the GSA Contracting Officer or user Agency upon request.